Primary Care - Feedback Mechanisms
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Feedback Mechanisms

It is important that the older person, their family and carers, and the community are provided with opportunities to provide input into the evaluation of the service via formal and informal feedback mechanisms.

This can improve the experience of the person receiving palliative care, which in turn improves care and service delivery.

Criterion QI1.2 of the RACGP Standards for general practices (5th edition) (859kb pdf) requires practices to:

  • Collect feedback from individuals, carers and other relevant parties in accordance with the RACGP’s Patient feedback guide (1.3MB pdf).
  • Analyse, consider and respond to feedback.
  • Inform individuals, carers and other relevant parties about how the practice has responded to feedback and used feedback to improve quality.

The 5th edition does not specify the methods you must use to collect patient feedback. It is strongly encouraged that you consider which methods best suit your practice and your patients.

You should also consider how to collect feedback for palliative care and end-of-life care, considering this is a difficult time for people receiving palliative care and their families.