Being Prepared for COVID-19

COVID-19 has been identified as a key issue for health and aged care. The Australian Government has prepared a whole of government emergency response plan (pdf, 1.7MB). This provides a framework for preparing for, responding to and managing COVID-19 in Australia.


The Australian Government has responded to the COVID-19 crisis by supporting the provision of FREE grief, loss, bereavement and trauma support for those impacted by COVID-19 in the aged care sector from the following organisation/s:

  • The Australian Centre for Grief and Bereavement (ACGB) has a grief, loss and bereavement support service available on 1800 22 22 00. Callers will be triaged and directed to self-care resources, group counselling or 1:1 counselling sessions with a bereavement practitioner via telehealth, video call, or in person. ACGB has bi-lingual staff who can currently work with clients in Arabic, Czech, Farsi, French, Italian, Japanese, Maltese, Sinhali, Tamil, Spanish and Yiddish. Request your language when phoning, otherwise TIS can be used to support other languages.
    PHONE APP: The “My Grief” app provides tools to support bereaved people, and also provides strategies on how loved ones can support someone experiencing grief and loss.
    INFORMATION: There are COVID-19 specific grief and trauma fact sheets available on the ACGB website.
  • The Older Persons Advocacy Network (OPAN) consists of 9 state and territory member organisations delivering aged care advocacy services across Australia. They provide free, confidential, independent advocacy as well as information and education to older people, their families and representatives. Phone OPAN on 1800 700 600.

COVID-19 Webinar


Getting more information

Call the National Coronavirus (COVID-19) Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

The phone number of each state or territory public health agency is available at

Remember, if you have concerns about your health, speak to a doctor.

Disclaimer on information

We make every effort to provide up to date and quality information and links to resources in our website. We are careful in selecting the websites and resources we link to, however circumstances may change from when the advice or resources are uploaded.

Page updated 10 December 2020