I am a Service Manager - About You - ELDAC
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Service Managers in Aged Care

Service managers in aged care oversee the daily operations of aged care facilities or services. They plan, coordinate and evaluate residential and personal care services provided to individuals and families in aged care.

Given the complex service delivery environment, the following resources are aimed to help you build on available resources and strategies and find ways to improve your service delivery when offering end-of-life care.

  • 1.

    We need to build our capacity in providing palliative care

    The changing environment has highlighted end of life, advance care planning and palliative care.

    Your service may need to review its service capability, education and care processes to meet the changes introduced in 2025 including the strengthened Aged Care Quality Standards, a human rights-based Aged Care Act and the Support at Home Program. Recognising the need for palliative care and advance care planning is an important first step.

  • 2.

    My service needs to collaborate more effectively

    As a service manager, you are in a unique position to appraise the strengths and weaknesses of your service in its care delivery, and identify opportunities where improvements can be made.

    • Effective palliative care relies on collaboration across services. Explore the ELDAC Linkages Program to learn how aged care providers can strengthen partnerships and care coordination.
  • 3.

    How ELDAC can help

    ELDAC has a range of resources that can help you. Given your role in managing an aged care service, you can review the resources and their value for your service.

    • The ELDAC Linkages Program has been developed to improve connections between aged care, primary care, and specialist palliative care providers. A facilitator works with you and your service to help improve the quality of end-of-life care.
    • The ELDAC End of Life Law Toolkit contains useful resources on common issues that arise in aged care related to advance care planning, voluntary assisted dying, substitute decision-making and managing disputes.
    • Information on Diverse Population Groups means that services can plan to deliver person-centred care for all older people regardless of background, location or beliefs.
    • Consider training and educational opportunities provided to your staff to support the provision of palliative care within your service (visit the I am an educator page for further information).
  • 5.

    National Palliative Care Program Supports

    The Australian Government also offers support for aged care providers to facilitate safe, reliable, and high-quality care for older people.