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ELDAC Helpline

ELDAC Helpline

The ELDAC helpline can support callers by guiding them through the resources available on the ELDAC website.

The ELDAC helpline (1800 870 155) is a free service funded by the Australian Government Department of Health. It is available to all health professionals, from facilities and providers including residential aged care, community aged care, specialist palliative care, acute care organisations, and primary health networks caring for older Australians with a palliative need including:

  • GPs;
  • Nurses (RNs, ENs in all care settings);
  • Care workers;
  • Allied health practitioners; and
  • Pharmacists

Why was the helpline established?

Palliative and end of life care are important elements of the services delivered by aged care providers. The ELDAC program is part of the Government’s plan to improve the care of older Australians through palliative care and advance care planning activities. Providing aged care workers with access to guidance, information and linkages through capacity building resources is vital in supporting the delivery of good palliative care for the people they care for.

How does the helpline support callers?

We have knowledge of national and state-based organisations and systems relating to aged care, primary health and palliative care sectors which can help callers explore what type of support they might need. During the call, we collect information to allow us to provide the most relevant specialist palliative care and advance care planning information and details about services. Read our Privacy Statement for further details about how information will be used and disclosed. 

Key features of the helpline

  • Attended on weekdays from 9.00am-5.00pm (Australian Central Daylight/Standard Time)
  • Free from any fixed line phone anywhere in Australia (Mobile call costs are determined by the service provider)
  • You can leave us a message outside of business hours
  • You can also email our team at ELDAC.Helpline@flinders.edu.au
  • We can provide hyperlinks to resources via email

*Please note, we will refer clinical calls, and calls from the general public or from recipients of aged care services to more appropriate services.

You can download and print digital fact sheets directly from the resources page on the website.

Caller Feedback

Your feedback regarding the experience of calling the ELDAC helpline will help us to improve service and resource delivery. A short online survey sent after the call will collect this valuable feedback.

Page updated 10 September 2018