Information and Services - ELDAC

Information and Services

This Information and Services page helps health professionals and aged care staff to access information on providing palliative care and advance care planning for older people and their families. Care information is organised using the eight domains found in the ELDAC Care Model. The Care Model reflects the areas of care which need considering through the end of life stages.

Links to services involved in the delivery of Palliative Care, Primary Care and Aged Care are also provided in the ‘Find Services’ section, as are additional resources to assist and guide in managing the care of older Australians who identify or belong to diverse population groups. There is also a link to the Common ELDAC Clinical Tools that are consistent across the ELDAC toolkits.

ELDAC Care Model

Aged Care Quality Standards

Source: Aged Care Quality and Safety Commission website

The new Aged Care Quality Standards are now in effect. From 1 July 2019, organisations providing aged care services in Australia will comply with new Aged Care Quality Standards (Quality Standards). This new single set of standards replaced Accreditation Standards, Home Care Standards, National Aboriginal and Torres Strait Islander Flexible Aged Care Program Quality Framework Standards and Transition Care Standards. The Quality Standards apply to all aged care services including:

  • Residential care
  • Home care
  • Flexible care and services under the Commonwealth Home Support Programme.

Download the Aged Care Quality Standards fact sheet (pdf, 648kb).

The Aged Care Quality Standards focus on quality outcomes for consumers, making it easier for consumers, their families, carers and representatives to understand what to expect from services. There is guidance and resources available for providers to support the Aged Care Quality Standards. The following guidance material can assist aged care services to implement and maintain compliance with the Quality Standards.

Download print-friendly Guidance and Resources for Providers to support the Aged Care Quality Standards.

According to MyAgedCare, the Aged Care Quality Standards define what good care should include, and make it easier to ensure that people receive good care.

Charter of Aged Care Rights

The Charter of Aged Care Rights (the Charter) also commenced from 1 July 2019, providing the same rights to aged care consumers regardless of the type of care they receive.

Page updated 06 August 2019