Mythbusters: Managing disputes about medical treatment decision-making

Myth: When there is a medical treatment dispute with a resident or their family, a court or tribunal must be involved.

No. The legal system rarely becomes involved in disputes relating to aged care as most conflict is able to be resolved through communication, and following internal dispute and conflict management policies and processes. If a medical treatment dispute cannot be resolved, the aged care organisation or health professional can seek legal advice, or contact their State or Territory Public Advocate or Public Guardian for information and advice.

Page updated 23 September 2026